FAQ
Frequently Asked Questions (FAQ)
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What types of products does Velura™ offer?
Velura™ specializes in creating fashionable women's clothing that blends elegance, comfort, and versatility. Our range includes timeless pieces for work, casual outings, and special occasions, all designed to help you express your unique style. -
How can I place an order?
Placing an order with Velura™ is easy! Browse our online store, select the clothing items you love, and add them to your cart. Once you're ready, proceed to checkout to securely enter your payment and shipping details. -
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options. All transactions are processed safely to protect your information. -
How long will it take to receive my order?
Shipping times depend on your location and the shipping method you select at checkout. Typically, orders are processed within 1-2 business days, with delivery taking 3-7 business days for standard shipping. Expedited shipping options are also available. -
Can I track my order?
Absolutely! Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this number to track your package on our Track My Order page. -
What is Velura™’s return policy?
We want you to love your purchase! If you're not satisfied, you can return your items within 7 days of receipt for a full refund or exchange. Items must be in their original condition and packaging. Visit our Returns & Exchanges page for more information. -
What should I do if I receive a damaged or incorrect product?
If you receive a damaged or incorrect item, please contact our customer support team immediately at support@velura.store. We’ll arrange for a replacement or refund as soon as possible. -
How can I contact Velura™ customer support?
You can reach our friendly customer support team via email at support@velura.store or by filling out the contact form on our website. We aim to respond to all inquiries within 24 hours. -
Does Velura™ offer international shipping?
Yes, we ship to many countries worldwide. International shipping fees and delivery times will vary based on the destination. For more details, please visit our Shipping Information page. -
How can I stay updated on new arrivals and promotions?
Sign up for our newsletter on our website to stay informed about the latest Velura™ collections, special offers, and promotions. Follow us on social media for real-time updates and exclusive deals!